Conflict Resolution

Conflict Resolution

• North Country Chamber of Commerce
• 12.12.17 - 12.12.17
• 8:00 AM - 4:00 PM
• Member: $195.00 / Non-Member: $295.00

Conflict Resolution

Presenter: Paul Loftus, Paul Loftus & Associates

Conflict is pervasive in our society today. In the workplace it exists between and within individuals, groups, sections, units, departments, divisions, etc. Managers now spend up to 30% of their time resolving conflicts. If not dealt with properly, conflict can have an extremely dis-ruptive effect on the productivity, the morale and the efficiency of our organizations

Your success at work and in life depends to a large part on how well you deal with conflicts you have with others. People who can deal successfully with conflicts have a real advantage in the workplace.

The Nature of Conflict

• Definition
• Background
• Reasons for conflict
• Knowing when it is present
• Sources of conflict
• Financial and non-financial costs of conflict
• The conflict cycle

Intervening Factors in Conflict

• Perception
• Defensiveness
• Negotiation
• Culture
• Personality

The Approaches to Dealing with Conflict

• Avoiding
• Accommodating
• Competing
• Compromising
• Collaborating

Uses of the Different Approaches

• Discovering your own approach to dealing with conflict
• Appropriateness of each approach to different business situations
• Understanding the background to different conflict situations
• The role of negotiating in conflict resolution

The Conflict Resolution Process

• Uncovering underlying concerns
• Constructive resolution
• Identifying conflict modes
• The importance of active listening in conflict resolution

Day to Day Conflict Situations

• Case study
• Skill practice
• Conclusion
• Evaluation

Managers, supervisors, group leaders, trainers, consultants and others who are entrusted with maintaining good working relation­ships. In this seminar you will examine the causes and sour-ces of conflict and leave with solutions to put into place upon returning to your job.

· Cancellation must be received 3 days before day of seminar and may be subject to refund charges & no shows will be charged!

· Registration fee includes cost of meals/refreshments.