Leadership Series: Conflict Resolution

Leadership Series: Conflict Resolution

• North Country Chamber of Commerce
• 10.8.15 - 10.8.15
• 8:00 AM - 4:00 PM
• Member: $200.00 / Non-Member: $300.00

INTRODUCTION:

Conflict is pervasive in our society today. In the workplace it exists between and within individuals, groups, sections, units, departments, divisions, etc. Managers now spend up to 30% of their time resolving conflicts. If not dealt with properly, conflict can have an extremely disruptive effect on the productivity, the morale and the efficiency of our organizations.

Your success at work and in life depends to a large part on how well you deal with conflicts you have with others. People who can deal successfully with conflicts have a real advantage in the workplace.

OBJECTIVES:

The specific objectives of this seminar are:

• To examine the reasons for conflict
• To know the signs of conflict
• To understand the sources of conflict
• To determine the costs of conflict to your own organization
• To present the five approaches to dealing with conflict
• To understand the usefulness of each of the five approaches
• To examine your own approach to dealing with conflict
• To assist you to uncover underlying concerns to a conflict situation
• To provide a framework for constructive resolution

METHODOLOGY:

In keeping with the seminar leader's philosophy that adults learn best by doing, this seminar will be action-oriented, participat­ive and practical. A variety of methods will be used to ensure that the day you spend at this seminar will give you practical ideas that you can apply immediately when you go back to work. There will be brief lectures, class discussions, individual exercises, and practical sessions through role plays. A DVD will compliment an interesting self-assessment questionnaire. A binder of work-notes will be provided to minimize note-taking and to act as a valuable continuing reference for on-the-job use.

This seminar has been designed with you, the participant in mind. You will therefore find it enjoyable, enlightening, stimulating, practical and valuable to your career.

OUTLINE:

The Nature of Conflict

• Definition
• Background
• Reasons for conflict
• Knowing when it is present
• Sources of conflict
• Financial and non-financial costs of conflict
• The conflict cycle

Intervening Factors in Conflict

• Perception
• Defensiveness
• Negotiation
• Culture
• Personality

The Approaches to Dealing with Conflict

• Avoiding
• Accommodating
• Competing
• Compromising
• Collaborating

Uses of the Different Approaches

• Discovering your own approach to dealing with conflict
• Appropriateness of each approach to different business situations
• Understanding the background to different conflict situations
• The role of negotiating in conflict resolution

The Conflict Resolution Process

• Uncovering underlying concerns
• Constructive resolution
• Identifying conflict modes
• The importance of active listening in conflict resolution

Day to Day Conflict Situations

• Case study
• Skill practice
• Conclusion
• Evaluation

WHO SHOULD ATTEND:

Managers, supervisors, group leaders, trainers, consultants and others who are entrusted with maintaining good working relation­ships. In this seminar you will examine the causes and sources of conflict and leave with solutions to put into place upon returning to your job.

Speaker: Paul Loftus, Paul Loftus & Associates
Paul Loftus  is an Industrial/Organizational Psychologist and a Freelance Journalist.  He has conducted management development seminars throughout North America, Europe, the Middle East and Asia.

His seminars cover various areas of management skills including media interviews, cross cultural competence, managing diversity and the various seminars he will be conducting for the North Country Chamber.

He has appeared on a number of television and radio shows in Canada, Bermuda and Europe.  He co-hosted a community television program in Montreal for many years. Mr. Loftus has had numerous articles published in journals in North America, Europe and Asia.  He co-wrote the book “Time Well Spent: Getting things done through effective time management” which was published by Kogan Page.

Mr. Loftus graduated from University College Dublin, Ireland, with a B.Comm. and from Concordia University in Montreal with a B.A. in Psychology. He holds an M.Sc. in Industrial/Organizational Psychology from Lamar University, Texas.

His professional affiliations include membership in The American Society for Training and Development, The American Management Association, The Society for Human Resource Management, The Society for Intercultural Education, Training and Research, The Montreal Press Club, The Ireland-Canada Chamber of Commerce and others.

• Cancellation must be received 3 days before day of seminar and may be subject to refund charges & no shows will be charged!
• Registration fee includes cost of meals/refreshments.

CLICK HERE FOR A COMPLETE LIST OF LEADERSHIP TRAINING SESSIONS