Leadership Series: Managing Differences

Leadership Series: Managing Differences

• North Country Chamber of Commerce
• 4.23.15 - 4.23.15
• 8:00 AM - 4:00 PM
• Member: $200.00 / Non-Member: $300.00

Introduction

The American workforce has changed considerably over the last several years. We now have up to four generations working side by side. More women are moving into senior executive positions and minorities and immigrants are forming a larger part of our workforce. If your job is to manage a diverse work-force you’ll benefit by the increased awareness you’ll obtain by attending this comprehensive 1-day seminar.

Objectives

• Develop skills for communicating more effectively with people from diverse generational, gender, cultural and racial backgrounds
• Minimize potential misunderstandings in the workplace.

Course Outline
Module 1-General

• Introductory exercise
• Discussion of pre-seminar assignment
• Promotion of workplace diversity
• Differences and civil rights: Federal and State legislation

Module 2 - Culture

• What is culture?
• The cultural iceberg
• DVD
• High and low context cultures
• The significance of Time, Uncertainty and Power Distance
• How to manage a culturally diverse workforce
• Skills for multicultural managers: Individual and team task
• Speaking English to non-native speakers
• Body language in different cultures

Module 3- Gender

• Gender quiz
• Communicating with the opposite sex
• Women in Management
• Stereotypes
• Discrimination
• Harassment  -  Sexual
• Racial
• Psychological
• General

Module 4 - Generations

• The multigenerational workforce
• Traditionalists
• Baby boomers
• Generation X
• Millennials
• DVD
• Case study

Speaker: Paul Loftus, Paul Loftus & Associates

Paul Loftus  is an Industrial/Organizational Psychologist and a Freelance Journalist.  He has conducted management development seminars throughout North America, Europe, the Middle East and Asia.

His seminars cover various areas of management skills including media interviews, cross cultural competence, managing diversity and the various seminars he will be conducting for the North Country Chamber.

He has appeared on a number of television and radio shows in Canada, Bermuda and Europe.  He co-hosted a community television program in Montreal for many years. Mr. Loftus has had numerous articles published in journals in North America, Europe and Asia.  He co-wrote the book “Time Well Spent: Getting things done through effective time management” which was published by Kogan Page.

Mr. Loftus graduated from University College Dublin, Ireland, with a B.Comm. and from Concordia University in Montreal with a B.A. in Psychology. He holds an M.Sc. in Industrial/Organizational Psychology from Lamar University, Texas.

 His professional affiliations include membership in The American Society for Training and Development, The American Management Association, The Society for Human Resource Management, The Society for Intercultural Education, Training and Research, The Montreal Press Club, The Ireland-Canada Chamber of Commerce and others.

• Cancellation must be received 3 days before day of seminar and may be subject to refund charges & no shows will be charged!
• Registration fee includes cost of meals/refreshments.

CLICK HERE FOR A COMPLETE LIST OF LEADERSHIP TRAINING SESSIONS