We have four libraries of which you may borrow from. These libraries are the Safety, Small Business, Reference and the Volunteer Libraries. These materials may be borrowed free of charge by members of the Plattsburgh - North Country Chamber of Commerce.

Safety Lending Library

SAF050- 5S for Safety: New Eyes for the Shop Floor

1999

An uncluttered, well organized, and understandable workplace is the foundation for safety. This video is a set of universal principles and activities that sustain safe conditions on the shop floor. These videos focus on improving unsafe and hazardous conditions that exist before an accident has occurred. It uses a unique method to diagnose the causes of accidents. It then draws on 5S techniques an OSHA guideline to identify, implement, and standardize best practices for shop floor conditions. 5S stops the conflict between safety and profit because when you use the 5S approach, you will increase productivity and profits while improving safety.

SAF060-SAF065 - 7Minute Solutions Training Series

1996

7Minute Solutions feature brief, lively videos that summarize critical safety information for veteran drivers. They're handy tools for providing the kind of refresher training that can keep veteran drivers alert and aware on the road.

SAF060- 7-Minute Solutions: Backing

1996

Reduce the chance of a backing collision with this 7-minute reminder!

The majority of commercial vehicle accidents involve backing. This engaging program demonstrates proper backing procedures for some of the most common problem areas such as jacking, chasing, and blind‑side backing. Includes 10 Driver Skill Cards that reinforce the video's message, an Instructor's Bulletin that outlines training, and a driver quiz to document training.

SAF061- 7-Minute Solutions: Coupling & Uncoupling

1996

Deliver an important safety message in just 7 minutes!

This attention‑getting program takes drivers step-by-step through proper coupling and uncoupling procedures, from inspecting the fifth wheel to removing the wheel chocks... and from positioning the rig to pulling the tractor clear of the trailer. Cautions drivers against carelessness and shortcuts. Includes 10 Driver Skill Cards that reinforce the video's message, an Instructor's Bulletin that outlines training, and a driver quiz to document training.

SAF062- 7-Minute Solutions: Extreme Weather Driving

1996

Don't let your drivers’ head out into bad weather without watching this video first!

In just seven minutes drivers pick up valuable tips on driving safely in wintry conditions, rain, fog, and extreme heat. Includes 10 Driver Skill Cards that reinforce the video's message, an Instructor's Bulletin that includes training tips, and a driver quiz to document training

SAF063- 7-Minute Solutions: Night Driving

1996

This to‑the‑point program helps remind drivers that driving at night is more difficult ‑‑ and more dangerous. It discusses why night driving is dangerous (vision glare, fatigue, drunk drivers, headlights, etc.) and offers helpful advice for improving night driving safety, such as increasing following distance and using high beams whenever possible.

SAF064- 7-Minute Solutions: Seeing Hazards

1996

This video program reminds drivers about the kinds of hazards they're likely to encounter on the road, and more importantly, how to handle these dangers effectively. Roadwork, bridges, accidents, and other drivers' actions are just a few of the driving challenges addressed. Includes 10 Driver Skill Cards that reinforce the Video’s message, an Instructor's Bulletin that outlines training, and a driver quiz to document training.

SAF065- 7-Minute Solutions: Truck Fires

1996

Conduct refresher training on this important topic in just 7 minutes!

This fast‑paced program reminds your drivers of key fire prevention techniques and what to do if a fire starts. It discusses the importance of keeping the engine areas clean, checking fuses and tire pressure, watching for smoke, and explains how to respond to engine fires, tire fires, and cargo fires. Also includes 10 Driver Skill Cards that reinforce the video's message, an Instructor's Bulletin that outlines training, and a driver quiz for documenting training

SAF100- 2004 Emergency Response Guidebook

A guidebook for first responders during the initial phase of a dangerous goods/hazardous materials incident

SAF150 – B. LANN Equipment Co., Inc.

Industrial Safety and Fire Protection Equipment

SAF175- Backhoe & Loader Safety - Construction Series

1996, 8 minutes

Equipment and Safety Responsibilities These are a few of the topics covered: PPE when operating equipment, Safety equipment, and Operator maintenance

SAF190- Back at Work

1994, 16 minutes

This unique video program reviews proper lifting procedures and makes workers realize how important lifestyle is when it comes to avoiding back injuries. In fact, this program should make a positive impact on every aspect of your employee’s performance at work and at home. This program shows dramatizations to emphasize importance of lifestyle; it covers proper lifting procedures, consequences of shortcuts, posture, exercise and physical fitness.

SAF200- Back Safety Training Kit

1993

Back injuries account for 1/4 of all workers’ comp claims- and cost businesses billions of dollars. Help protect your company’s employees - and its bottom line - with Keller’s Back Safety Training Kit. This easy-to-use training program teaches employees about the causes of back problems and the steps they can take to keep injuries from occurring. It explains proper lifting and strengthening exercises everyone can do.

SAF225- Behavior Analysis-Understanding the Causes

1997, 65 minutes

Introduction to Behavior-Based Safety - Module 2

This program describes “ABC Analysis,” a valuable tool for understanding the factors that influence behavior and how to use them as leverage points to improve safety.

SAF250- Bloodborne Pathogens In Industry: What Employees Must Know

1992, 1996

Help protect your employees from HIV, HBV and other pathogens - and help meet OSHA’s Occupational Exposure to Bloodborne Pathogens standards (29 CFR 1910.1030) - with this all-in-one training package. In a 20-minute video and accompanying handbook, your employees will learn about the types of bloodborne pathogens and the ways they can be transmitted. The program reviews work practices and engineering controls that can help prevent infection, explains the use of personal protective equipment, defines universal precaution, and explains the actions that must be taken following an exposure incident.

SAF252-Celebrating Safely

2000

This handbook is designed to help you make a holiday safety list that will ensure that one of the holiday gifts you give is safer, happier memories. It covers: activities with holiday and year-round safety issues, specific holiday activities and post-holiday depression.

SAF255- Color of Safety/Danger

A vital role in many applications. Looks at How Industry Liftrucks work, and How Industry Liftrucks work best for your employees.

SAF257- Compressed Gases, Safe Handling

1996, 18 minutes

Most of us use pressurized gases in so many ways that we take them for granted. Despite their convenience, they can be dangerous if handled improperly. Proper handling required special skills and training and is the focus of this important video program. It covers: classifications, labeling, flammable, non-flammable and toxic gases, handling cylinders, valves and leaks.

SAF258- Confined Space Entry: Inside Maneuvers Trainers Toolkit (includes Poster)

1997, 22 minutes

Working in a confined space is a lot like working in a submarine - space is tight, atmospheric conditions are critical and potential hazards abound. This dynamic program uses the USS Atlanta, a United Sates Naval Submarine and its crew as a dramatic backdrop to compare the dangers of working to that of a submarine to that of working in a confined space. This Toolkit covers: space hazards, atmospheric testing, confined space entry permit requirements, PPE, rescue and team responsibilities.

SAF259 – 10-Hour Construction Safety Manual

This will provide contracting personnel and individuals who are responsible for on-site contractors the basic knowledge and tools necessary to control hazards associated with construction. It covers OSHA policies, procedures and standards as well as safety and health issues. Topics covered include each section of the OSHA construction standards. Special emphasis is placed on those areas that are the most hazardous, using the OSHA standards as a guide.

SAF260- Danger Zone- Your Back, 18 minutes

Your back is vulnerable. STOP & THINK before you lift the load - Learn how to lift properly.

SAF265- Dealing With Stress, 1993, 18 minutes

Feeling strong and well rested will not only make your employees happier people - but it will make them better workers too. This award-winning video program highlights the stress-producing scenarios unique to industrial environments. Includes industrial and office scenes, physical signs of stress, counteracting with stress, working your body, diet, exercise, attitude and behavior.

SAF269- Dispensing LPG DOT/ASME, 21 minutes

This video covers: Regulations and procedures, characteristics of the gases, and the safety features of each.

SAF272- DISCIPLINE: SAFETY ENFORCEMENT

6 minutes 1993

This video is 5-minutes on supervisor leadership. This video covers the enforcement for the safety rules. Documentation for counseling on safety issues. 4 ways to enforce the rules are: 1) create the safety rules, 2) train the employees on these rules, 3) identify any problems or issues and 4) enforce the rules.

SAF275-DOMESTIC VIOLENCE…IT IS YOUR BUSINESS

Employer Handbook and Resource Guide – includes poster.

Domestic violence is a wide spread societal problem with consequences reaching far beyond the family. The costs to businesses are immense, not only in the tragic loss of human lives, but in lost productivity, increased healthcare costs, increased absenteeism, and increased employee turnover. See how you can adapt the model policy for your company.

SAF289 – EFFECTIVE SAFETY AUDITING TRAINING MANUAL

June 11, 2002 - Training manual covers training outline. Outline includes audit types, OSHA Standards review, observation techniques and corrective action.

SAF300- Employee Safety For The Hospitality Industry

1998

General managers, supervisors and trainers responsible for safety and compliance training will turn to this book again and again. Includes information, examples and guidelines specific to hotels and motels. Covers need-to-know topics such as the OSHA inspections, workplace hazards, personal protective equipment, employee injury and record keeping, accident investigation, and employee safety training.

SAF325-EMPLOYER GUIDE AND MODEL SAFETY & HEALTH ACCIDENT PREVENTION PROGRAM

Volume I, II, III, IV

I & II – 1999, III – 2000, IV - 2000

The purpose of this guide is to provide employers with the means to develop, implement and assess a Safety and Health Accident Prevention Program. Although a Safety and Health Accident Prevention Program is not currently mandated by OSHA regulations, having a program makes good business sense. Accidents are costly and an effective safety and health program can help reduce their chance of occurring. Consider what one lost workday due to an injury could cost an employer in terms of both direct and indirect expenditures.

SAF345- Ergonomics, Break the RMI Habit

1997, 12 minutes

This program incorporates the new requirements of the California OSHA Ergonomics Standard (Article 106 Section 5110) with common-sense ergonomics procedures to help your employees work safer and smarter. This program, which is based upon only approved ergonomics standard in the country, is ideal for use in all US workplaces. Covered is: introduction to RMI’s, how to reduce repetitions, food posture, reverse stretching.

SAF347- Ergonomics: Solving The Puzzle (Includes poster)

2000, 18 minutes

Get a head start and snap into compliance with the new Ergonomics Standard! This new Trainers Toolkit covers the proposed OSHA standards and will help you create an ergonomic work environment for your employees that will help reduce injuries, workers’ compensation costs and lost workdays. It covers: creating a successful ergonomics program, changing your workplace and reducing repetitive motion injuries.

SAF350- Ergonomics: Your Body At Work 1991, 20 minutes

This award-winning video program reviews proper ergonomics mechanics and will help employees avoid injuries. How to make low-cost ergonomics worksite improvements is examined. Also includes an employee handbook.

SAF365-Eye Safety - Why Gamble?

14 minutes

Compliance with OSHA’s Eye Protection Standard (1913.133) is made easier with this award-winning video program. It reviews how to avoid injury as well as emergency procedures to follow if an accident should occur. It covers protective eyewear, avoiding injury and emergency procedures.

SAF375A, SAF375B - Eye Safety

13 minutes

a true story about William Frank. After 35 years, he is now blind. See how important your PPE Eye Equipment is.

SAF390- Federal Register Part II, Nov. 23, 1999,

Occupational Safety and Health Administration, 29 CFR Parts 1910, Ergonomics Program; Proposed Rule

The Occupational Health and Safety Administration’s proposed Ergonomics program standard to address the significant risk of work-related musculoskeletal disorders (MSD’s) confronting employees in various jobs in general industry workplaces.

SAF391- FIRE EXTINGUISHERS: FIRST LINE OF DEFENSE

Safety Shorts

Fire Extinguishers, their use and their care.

SAF392- FIGHTING FIRE WITH PORTABLE EXTINGUISHERS

18 minutes

This video covers the different classes of fires and examples of each class. It shows the proper use of the fire extinguishers, explaining the agents in each one and how they work.

SAF393- FIRE FIGHTING: PORTABLE EXTINGUISHERS

11 minutes

This is an introduction to 6 different types of fire extinguishers, their agents and how they work. It teaches how to attack using the correct fire fighting tactics and strategy.

SAF394- FIRE EXTINGUISHER USE

30 minutes 1983 Houston Fire Dept.

This video teaches the different classes of fires and gives examples of each. It teaches the different types of fire extinguishers, what each is used for and how to use them. Each fire extinguisher has a rating and a maximum time of use. Also covered are some live examples of using the proper fire extinguishers.

SAF395- FIRE EXTINGUISHERS: FIGHT OR FLIGHT?

SAF395A- 17 minutes

Each year thousands of Americans die as a result of fires. Fire protection education is clearly important for everyone-at home, at work, at school, and in the community. This is an educational program designed to teach the public to: 1) Operate portable fire extinguishers safely and effectively, 2) know the different types of extinguishers and how to use each type and 3) evaluate whether or not to fight a fire with an extinguisher.

SAF400- Fire Safety Training Kit

1992

Keller’s Fire Safety Training Kit can help you give employees a solid understanding of fire prevention and fire response. This video-based program explains the elements of combustion (the fire triangle), the classes of fires, and the hazards commonly found in the workplace. It also tells what to do in case of fire, reviews types and proper use of extinguishers, cites OSHA requirements for fire exits, and more. A wide range of support materials makes it easy for you to organize and present the training.

SAF425- First Aid On The Job, Initial Response

26 minutes

This video program is designed specially for those who may not be first aid certified, but may be first on the scene of an accident. It is hosted by Bobby Sherman. It explains when and how to move a victim, stop bleeding, symptoms of shock and prevention and awareness of bloodborne precautions.

SAF450-455 - Focus On Safety Training Series - This series of brief, informational videos on 1996

SAF450 - Eye Protection

SAF451 - Hand Protection

SAF452 - Foot Protection

SAF453 - Hearing Conservation

SAF454 - Slips, Trips & Falls and

SAF455 - Ladder Safety

can help you provide “quick hit” safety reminders where they are needed most. In less than ten minutes per subject, individual employees or groups can refresh their safety knowledge and renew their commitment, helping reduce the likelihood of accidents.

SAF475- Forklift Safety: Compliance Package

1999, 17 minutes & 18 minutes

In an effort to decrease the staggering number of injuries and fatalities, OSHA just finalized the new Powered Industrial Truck Standard (1910.178). This new Forklift Compliance Package offers you the chance to comply with the latest training requirements.

SAF500 & SAF500B - Forklift Safety: An Operator Training Program

SAF500 - 1995,

SAF500B -1999

In addition to the nuts-and-bolts of forklift safety, this program features a unique perspective only a seasoned operator could provide ... because it was written in large part by a former forklift operator. It can help you prevent damage to equipment, products and people. It's good refresher program for seasoned operators, and valuable training tool for new operators, as well. Use it to help meet OSHA’s 1910.178(1) training requirements!

SAF514 – OSHA 10-Hour General Industry Safety Manual

This will provide management personnel and individuals that are responsible for safety at their work site, the basic knowledge and tools necessary to control hazards associated with general industry. Anyone who is in a management or supervisory role, and has responsibilities to oversee worker safety, will benefit from this. It covers all of the key OSHA standards as well as general safety and health issues. Special emphasis is placed on those areas that are most hazardous in general industry.

SAF515 – GENERAL INDUSTRY: 1910 29CRF

This Book includes sections regarding:

Part 1903-Inspections, Citations & proposed Penalties
Part 1904-Recording & reporting occupational injuries & illnesses
Part 1910-General Industry
General Duty Clause
States with Approved Plans-State Office Directory-Regional & National Offices
Directory of CFR Titles & Chapters
Safety & Health Management Guidelines
It’s The Law! Mandatory posting
Sharps Injury Log
OSHA 101 Form & OSHA 200 Log

SAF525- The Gift of Fear

Survival Signals that Protect Us From Violence

Gavin De Becker (Book) 1997

We all know there are plenty of reasons to fear people from time to time. The question is, what are those times? An important and provocative book that offers real solutions to problems of fear and personal violence-from an expert who knows the territory and explodes the myths.

SAF530- Grounds keeping Safety, Be a Pro! 1997, 17 minute

If you’re a professional groundskeeper, you know that maintaining lawns, trees and shrubs requires the use of potentially dangerous equipment and chemicals. This program teaches you how to avoid unnecessary accidents by thinking: safe? Or Sorry? It covers: personal protective equipment, general checklist for safety, tractors, riding mowers, push mowers, trim and brush cutting equipment and blowers, and checklist for hazardous materials.

SAF532- Hand Protection: Lessons For A Lifetime (Includes poster)

1996, 22 minutes

We take our hands for granted - that is, until something dreadful happens. This Trainers Toolkit features workers who recount their experience with hand injuries. Very Motivational! This toolkit covers: hazard assessment, machine hazards, electrical hazards and PPE.

SAF533-Handling Compressed Gas Cylinders, 13 minutes

This video takes a look at each of the gases individually: carbon dioxide, acetylene, hydrogen, chlorine, oxygen and nitrogen. It covers the safe handling procedures of the gas cylinders.

SAF538- HazMat Training Basics 1999

General awareness hazmat training by itself may not be enough to prevent costly employee errors. And it’s definitely not enough to fully satisfy DOT’s hazmat training requirements. 49 CFR Section 172.704 requires general awareness training...and safety awareness training... and function-specific training. This video covers the 3 DOT-required areas of HazMat training - general awareness, function-specific, and safety.

SAF539-HAZWOPER Training: Awareness Level

Video - 1990,Handbook - 1995

Designed for all employees, this informative video program reviews awareness-level training. It can be used for new employee orientation and for mandatory refresher training.

It covers: legislative background, hazardous materials definitions, activities and workers covered by the HAZWOPER standard and awareness-level training.

SAF541-Heightened Awareness: Fall Protection in the Construction Industry, 20 minutes

Fall Protection in the Construction Industry

-Enforcing fall protection procedures

-Discipline actions for those who don’t comply

-Preplanning for potential all exposure

-Comprehensive training and Using PPE

SAF546 – Construction Industry – Code of Federal Regulations --1926CFR

This book includes:

Part 1903-inspections, citations, & proposed penalties

Part 1904-recording & reporting occupational injuries and illness

Part 1910-general industry-selected topics-

Part 1926-construction

General duty clause

Multiple employer citation policy

States with approved plans-state office directory

Regional and national offices

Directory of CFR titles and chapters

It’s the law! Mandatory posting

OSHA Form 101 & OSHA Form 200

SAF550- Holiday Safety At The Top Of Your List

1994, 17 minutes

Holidays are a joyful time, but can also be dangerous if you aren’t careful. This unique program will show you and your employees how to have a safe holiday season. Includes holiday safety checklist.

SAF600- Hazard Communication Training For Employees

The Hazard Communication Standard (1910.1200) is the one OSHA has cited most often in the last ten years. We brought together a top compliance editor and a skilled professional trainer to create a program you can use to help protect your company from OSHA fines and help protect your employees from hazardous chemicals.

SAF615- Heads Up! Hard Hat Safety 1996

Over 100,000 occupational head injuries are reported every year because most of those injured failed to wear required head protection. This video program explains how getting in the hardhat habit will help your workers protect themselves. Complies with OSHA 1910.135.

SAF620- Hearing Protection: It Makes Sense (Includes poster)

1995, 22 minutes

This Trainers Toolkit will help workers understand exactly how noise affects them and what they can do to protect themselves from hearing loss. It covers: the human ear, preventing hearing loss, audiometric testing, engineering and administrative controls and PPE.

SAF622- HOME SAFETY: HAND, POWER & WORKSHOP TOOLS

21 minutes

This video covers the safe use of hand and power tools. It shows the use and care for the dangerous woodworking tools. You need to know your project, dress safely, have a clean and neat workplace and always use the proper tools.

SAF625- Hotel Safety Orientation, A Reality Check-In

1996, 29 minutes

The potential hazards in a hotel setting are unlike any other. Besides being responsible for the safety of your employees, you are equally responsible for the safety of your guests. Help all of your employees take a pro-active approach to safety by reviewing what to watch out for in your hotel. This video covers: security, fire safety/emergency response and slips, trips and falls.

SAF650- Job Safety Analysis Training Kit

1997

One of the best ways to help eliminate hazards is through careful safety analysis.

This program provides tools and techniques to make job safety analysis easier and more effective. Its foundation is a 104-page User’s Guide that walks readers step-by-step through the process of selecting jobs for analysis, creating an analysis team, conducting inspections, identifying hazards, and correcting them. Accompanying the User’s Guide is a video that demonstrates processing a job safety analysis, along with written materials that provide those who are involved in analysis with valuable background information.

SAF700- Keller’s Construction Toolbox Talks

1998

We’ve put together more than 100 toolbox talks on the topic most often requested by construction companies. Packaged in one convenient binder are instructor’s pages (with agendas and pre-station tips), handout pages you can photocopy for employees, and sign-off sheets which document that training has occurred. Most topics feature several different talks on specific subtopics, so you can pinpoint the training you do.

SAF708- LABORATORY CHEMICAL SAFETY

21 minutes

Help your employees use and understand you chemical hygiene plan and the requirements of the Laboratory Safety Standard with this vital video program. Programs covers: Complies with OSHA 1910.1450, hazard identification, exposure monitoring and PELs, medical attention and recordkeeping, emergency procedures.

SAF715- LEAD! Treat it With Respect

1998, 17 minutes

Lead is one of the most common and most dangerous materials in construction. The long-term damage to workers can be deadly, but with proper training workers can learn to protect themselves. Complies with OSHA’s Lead in Construction Standard. It covers danger of lead hazards, how it enters the body, exposure limits, PPE, housekeeping, and medical surveillance.

SAF725-Lifting Safely, Previous Back Injuries

Most back injuries are caused from: 20% inflammation, 10% injuries, 70% degeneration of spinal discs. -How to properly lift, how the back works, how strains and muscles work.

SAF735-Line Breaking, Use a Permit

1998, 16 minutes

After the first 30 seconds of this video program, workers will realize the gravity of the training they are about to receive. Every day lines and equipment must be opened for different reasons. Although it is a relatively easy process, the potential for disaster is great. Safely managing the materials flowing through a pipeline system is the focus of this program. It covers: line and equipment opening (LEO), establishing an effective safety program, LEO permits, lockout/tagout, line breaking procedures/post procedures, and emergency response.

SAF750- Lockout/Tagout: Safety Training For Employees

1995, 15 minutes

This convenient kit contains a 15-minute video along with support materials that help make it easy for you to prepare and conduct a training program. Showing proper lockout/tagout procedures performed in actual manufacturing plant settings, the video provides clear demonstration of proper techniques. It explains how to help avoid life-threatening situations, how to achieve a “zero energy state”, discusses special situations (including lockouts at shift changes), reviews the auditing process, and more.

SAF780- Machine Guarding 1997, 14 minutes

Each year workers lose fingers, hands and arms; some even die because a machine was never safeguarded - or because the guard was removed for convenience. There are as many possible dangers as there are machines. That’s why your employees must understand and use their first and best form of protection, machine safeguarding. It shows categories and types of machine guarding, importance of safeguarding, place where most machine hazards occur and safety control devices.

SAF790-Safety Machine Guarding Manual

Machine-related accidents and injuries rank first among industrial accidents that produce permanent, partial disability. This will provide individuals that are involved with safety at their work site, the basic knowledge and tools necessary to control hazards associated with basic machinery and equipment. Anyone who is in an engineering, maintenance, safety committee or supervisory role, and has responsibilities to oversee worker safety, will benefit from this. It covers basic machine hazards, safeguarding techniques, practical considerations, machine safeguarding assessment elements, and a review of the OSHA related standards.

SAF800- Machine Guarding: A Management And Employee Safety Program

1995

Over 10% of OSHA violations involve machine guarding. That makes it an issue everyone should be paying attention to. This training program helps you reach managers, supervisors and employees alike with information about how they can contribute to an effective machine guarding effort. Use it to help meet OSHA requirements under Section 1910, Subpart O. The training program features a video that explains the roles of management and employees, discusses the elements of a sound machine guarding policy, and looks at the responsibilities each person has for maintaining a safe work environment.

SAF807-Mobile Equipment Safety

19 minutes, slides to video tape presentation

What you should know and do before and when you use your heavy equipment; such as a dozer, crane, grader, caterpillar, etc.

SAF809- Office Safety: It’s a Jungle in There Trainers Toolkit (includes Poster)

2000

Every year about six million people get hurt at work. Of them, two million are injured. And more than 400,000 are just like you...they work in offices. This brand new Trainers Toolkit shows how working in an office is a lot like being in the jungle-the dangers are hidden and subtle. This toolkit covers: preventing injuries at your workstation, controlling dangers of fire, electricity and hazardous materials and formulating emergency plans.

SAF810- Official OSHA Safety Handbook- 1996

On each topic, the handbook reviews the relevant OSHA regulations and identifies common workplace hazards. Readers learn about prevention strategies, proper use of PPE, and specific safety procedures to follow.

SAF815- OSHA, Example Tools for Small Business, (CD ROM)

SAF816- OSHA Dictionary

Definitions From: 29CFR Parts: 1903 Inspections*1904 Recordkeeping*1910 General Industry*1926 Construction

SAF818-Operator Safety - A Guide for the Professional, 19 minutes

This video features William Shatner talking about liftruck safety.

SAF818.25- SAF818.30-OSHA Safety Compliance Video Seminar Series

This series consist of 6 videos, each featuring one seasoned seminar presenters and a live studio audience filled with safety professionals.

SAF818.25-.Accident Investigations

Get the facts about accident investigations, including their objectives, how to respond and investigation procedure.

SAF818.26-.Background Information About OSHA

Learn the origin of the Occupational Safety and Health Act, its purpose and what the act covers

SAF818.27- Citations and Penalties

Discover the different types of violations and the intricacies of the appeals process.

SAF818.28- Hazard Analysis

Review the definition and goals of hazard analysis, as well as details on observations, inspections and audits.

SAF818.29- OSHA Standards

Obtain critical information about standards including development, adoption, the methods of appealing and emergency temporary standards.

SAF818.30- Workplace Inspections

Find out all about inspection priorities and the complete inspection process.

SAF818.50- Personal Fall Protection, One Step Beyond

1999, 13 minutes

Falls are the third highest cause of workplace fatalities, behind homicides and motor vehicle deaths. This video program covers OSHA’s Fall Protection Standard and details proper safety practices for general industry. It covers: types of personal fall protection systems, which systems you should use, equipment anchorage, tie-off and use, rescue fall victims and equipment care and inspection.

SAF819- Personal Protective Equipment (PPE): An Assessment And Training Program

1994

For employees, a 22-minute video teaches when to use PPE, what equipment to use, how to use it and maintain it properly, and more. For supervisors and managers, a separate video provides information on how to conduct the required workplace hazards assessments. Also includes: an extensive assortment of support materials to help organize and present your training program.

SAF819.50- Planning & Responsibilities, Construction Sites

Operation Safe Site this video covers hazard recognition for construction industries and OSHA guidelines that the employee or employer are responsible for.

SAF820- Pro-Active Safety Attitudes: Looking Out for Number One (Includes Poster) 1997, 19 minutes

This multi-award-winning Trainers Toolkit takes a unique look at safety and safety training. It underscores the importance of safety equipment and safety habits and demands that all employees take responsibility for safety.

SAF820.50- Pro-Active Safety Attitudes: Target Zero

1996, 16 minutes

Zero accidents in the workplace is a possibility - and it all starts with a vision. Astronaut Buzz Aldrin helps to emphasize the importance of pro-active safety by reminding us that there was a time when the possible seemed impossible. This Trainers Toolkit covers vision and initiative, creating expectations, accident prevention, building trust and maintaining leadership.

SAF821- Powered Hand Tool Safety, Handle with Care

2000, 19 minutes

This video encourages viewers to consider the many dangers that can be part of using powered hand tools. A variety of powered hand tools are shown in use in different job settings. Training is outlined along the lines of “avoid, protect and defend”. Employees will see the benefits of working safely with powered hand tools - on and off the job.

SAF821.50- Protecting Your Feet, Learning the ABC’s

1998, 18 minutes

Practicing good housekeeping and maintaining strong and healthy feet are two of the tips revealed in this important program. This video covers: prevention of foot injuries and safety shoes.

SAF821.75- Real Life Series: Electrical Safety

1999, 13 minutes

An electrifying addition to the popular Real, Real-Life training series, this new video program will not only help jump-start your training program, but will also make sure it stays current. Designed to provide important information about safe work practices when working with or around electricity, this interactive video program focuses on how employees can protect themselves from injuries, or even fatalities. Includes 20 employee handbooks, 20 pocket reference cards and a Leader’s Guide.

SAF821.76- Real Life Series: Lockout/Tagout

2000, 18 minutes

An important addition to the popular Real, Real-Life training series, this video program will help you comply with OSHA’s Lockout/Tagout Standard (1910.147). Hosted by the zany Tim Wright, this program is designed to provide important information about safe work practices when locking and tagging. Its interactive format focuses on how employees can spot potential dangers before its too late.

SAF821.77- Real Life Series: Safe Driving

1999, 18 minutes

Motor vehicle accidents are one of the top causes of occupational fatalities. This important video program discusses how to be a defensive driver, recognizing hazards and staying alert.

SAF821.78- Real Life Series: Slips, Trips and Falls

1999, 17 minutes

Falls account for 400,000 workplace injuries each year. This exciting new entry into the Real, Real-Life training series will teach your workers to be aware of potential dangers and minimize serious injury on the job. Using a baseball theme, this video delivers necessary information on how to avoid dangerous accidents in the office, in an industrial setting or at home.

SAF822- “REMEMBER CHARLIE” 56 minutes

This is a deeply moving portrayal of the devastating real-life consequences of the abuse of safety procedures. It motivates audiences to handle all aspects of their lives with greater awareness and appreciation of safety. It facilitates insight into everyone’s faulty safety practices and attitudes. The attendees become more responsible for their own safety on the job, at home, at play...everywhere. It dramatically changes safety attitudes from uncaring, apathetic and routine to “Safety First & Always.”

SAF823- Respiratory Protection, A Breath of Fresh Air

1998, 18 minutes

This vital program thoroughly details the revised OSHA standard (1910.134) and will help workers avoid exposure to airborne hazardous substances. Includes: hazardous materials, written program, medical evaluating and proper fit testing.

SAF825- Room To Live III

Over 50,000 people are auto fatalities. The main reason is not wearing their seatbelt. This video is presented by Police Officer Sgt. Jack Ware.

SAF835 – Safety and Health Resource Guide

1999

This guide will help in locating the resources that will be necessary to reach your business goal of a profitable and safe workplace for your employees and customers.

SAF845- Safety Attitudes, Food For Thought (Includes poster)

1999, 15 minutes

Set in a popular diner, this trainer’s toolkit discusses the important ways to minimize incidents before they become accidents. Through conversations between the owner and his customers, your managers and employees will learn that safety is an ongoing learning process. This video’s informal situation, honest reactions, and light banter create a situation that shows how to serve up safety, a dish that pleases everyone.

SAF850- Safety Awareness: A Commitment To Yourself (Video-Based Training)

1996

It’s hard to imagine an employee who wouldn’t be newly committed to safety after hearing the firsthand accident accounts in this kit’s video. In on-camera interviews, survivors explain how carelessness or a lapse of concentration led to their accidents, and how the resulting injuries drastically impact their lives. This high-quality video really drives home the point that safety awareness is first and foremost a matter of self-preservation. This video also gives viewers insight into the ways accidents can occur, their costs and consequences, how to recognize unsafe conditions, and more.

SAF900- Safety Committees Workbook

1997

This workbook presents strategies for gaining management commitment; explains how to organize and operate committees; suggests methods for identifying safety problems and implementing solutions; and tells how to evaluate committee effectiveness.

SAF920- Safety Meetings, Give’em What They Want

2000, 16 minutes

Just how much did you employees benefit from your last safety meeting? This video shows managers, supervisors and team leaders ways to make you meetings more productive, yet also enjoyable. This video program will help to increase employees participation and keep the meetings focused and informative. Your organization will learn to get the most from your safety meetings, whatever their length.

SAF925-Safe Operations, The Fundamentals 22 minutes

1991

A general liftruck safety program. The purpose of this program is to provide both the experienced operator and the operator in training with an overview of safe practices for popular capacity liftrucks from 2500 lbs through 10,000 lbs rated capacity.

SAF930- Safe Winter Driving

1999, 17 minutes

Winter driving presents special driving hazards. This video program reviews special safety techniques to help employees overcome winter driving hazards. It covers basic emergency equipment, rain, snow and ice, the skid, and stopped and stranded.

SAF950- Safety Orientation: It Takes A Winning Attitude

1996, 18 minutes

Using a sporty soccer introduction, this informative and upbeat video program gives employees an overview of workplace safety. Having a winning attitude and taking the necessary steps to protect themselves will ensure that your workers score points in the game of safety.

SAF958- Scaffolding: A Training Kit For Employees

1997

Give employees the safety training they need to help spot scaffolding hazards before they run into accidents and violations. This training kit provides an overview of OSHA’s scaffolding standard (29 CFR Part 1926, Subpart L). Plus it can help you train workers to recognize and avoid scaffold-related hazards such as instability, overloading and electrocution. Kit covers safety awareness, fall protection guidelines, protection from falling objects, performing visual inspections and more.

SAF960-Scaffolds, Safety At All Levels

1997, 18 minutes

Scaffold-related incidents result in 4,500 injuries and 50 deaths every year, which by OSHA recently revised its scaffold standard. This important program covers the new requirements of 1926.450-454 - now in effect! It covers the role of the competent person, pre-assembly inspection, assembly, pre-shift inspection, safe work practices and fall protection.

SAF980- Sexual Harassment in the Workplace… Identify, Stop, Prevent II

2000, 24 minutes

Can your employees recognize even the mildest forms of sexual harassment? This video will leave no question in the minds of your employees about what constitutes sexual harassment, and how to prevent it. This best-selling video on awareness and prevention provides dramatic vignettes illustrating key training points, reinforced with important definitions and explanations provided by an expert in the field of sexual harassment. Some of the points covered are: how to define sexual harassment, how to identify each type of harassment, how to prevent harassment from happening, how to stop sexual harassment if it does occur, how to follow your organization’s procedures for reporting a sexual harassment complaint, and how to understand the 1998 US Supreme Court rulings on sexual harassment and how they affect you and your organizations.

SAF975- Shift work, Circadian Survival

1999, 20 minutes

If your organization runs more than one shift, this program is for you! Circadian rhythms regulate the body’s internal clock and deviating from this “internal programming” can often be difficult for workers. Teach them how to adjust and minimize difficulties with this important video. It covers: proper rest, fatigue on the job and family stress.

SAF990- Small Spills and Leaks

1997, 15 minutes

This video program focuses on controlling small spills and leaks. It covers the essential procedures all employees should know if a leak should occur on their shift. It covers: supervision notification, securing the area, PPE, controlling and containing the spill and cleanup/decontamination.

SAF995- Substance Abuse, Awareness and Intervention

25 minutes

Helping fellow employees overcome substance abuse is the focus of this video program. It teaches how abuser endanger themselves and their co-workers, and it teaches supervisors how to help employees. Union and non-union versions available. This video covers safety hazards, helping a co-worker, recognizing symptoms, documentation, intervention and referral and supervisor’s support.

SAF1000- The Electrical Standard: What You Need To Know

1992

This video-based program uses professionals in real-life situations to help teach employees about safe practices for working with or near electrical equipment. It gives approach distances for qualified and unqualified employees, reviews lockout/tagout procedures, discusses proper use of illumination and protective equipment, reviews testing procedures, and more.

SAF1050- The Leader’s Guide To Safety Committees

1996

Effective committees start with effective leadership. This valuable manual shows safety committee leaders how to best utilize the handbook within their group. It also covers a wide range of leadership issues, including: managing committee turnover; orienting new members; setting up meetings; maintaining group motivation; and documenting group activities.

SAF1075-The NYSP Safe Schools, School Violence Prevention Program

Participants Handbook Module 1, Awareness and Prevention

SAF1100- The North American Emergency Response Training Kit

This video-based training kit uses realistic situations as the background to demonstrate proper use of the 1996 North American Emergency Response Guidebook. Designed for both transporters and emergency responders, it explains how the guidebook is used in conjunction with shipping papers and placarding carried by the transporter determines proper response to accidents. It shows how the NAERG is structured, how to determine evacuations procedures and protect actions distances, and more.

SAF1150- The Safety Coach: A Safety & Health Training Manual

1998

Planning a training program is time-consuming...and presenting a program can cause you some sleepless nights. But The Safety Coach helps you through all that, giving you 46 ready-to-present training programs, plus tips on training with confidence, keeping your audience involved and interested, and leading group discussions effectively.

SAF1175-Shake Hands With Danger

Do not ignore safety procedures or you’ll SHAKE HANDS WITH DANGER!

SAF1181- SURVIVING THE COLD

16 minutes

True stories of 6 people who were caught in severe weather unprepared. This video covers what you need to be prepared for an emergency in severe cold. How to prot4ect yourself and others against hyperthermia, frostbite and other severe weather conditions.

SAF1189-Trucks: Driving Safety, Tractor Trailer Driving Safety, 22 minutes,

What to inspect on the trucks and get it to go safely, a full inspection on the trailer and how to load it properly and drive: defensively, with caution, with consideration and SAFELY.

SAF1191 – Value Based Safety Leadership Manual

In order to begin a Value-Based Safety process, leaders of the organization must understand their role and responsibilities. This provides the fundamental steps and concepts that are necessary to begin making the shift towards safety excellence.

SAF1193- Vacation Safety: Play It Safe

1997, 11 minutes

Vacations are usually fun, but if you don’t plan your vacation with safety in mind, it could be a disaster. This program will give employees some important tips to follow before heading out the door: securing your home, planning a safe car trip, what to watch out for at airports and personal safety.

SAF1200- Violence In The Workplace: Audits, Training & Prevention

1995

Show employees and managers alike how to recognize and help avoid potentially violent and dangerous situations. With a 300-page manual, and separate videos for employees and managers, this program can help alert everyone in your organization to the fact that violence can strike at any time. Managers get details about how to recognize the potential for violence in employees...how to conduct termination interviews...how to set up a crisis management team...what legal issues of workplace violence are...and more.

SAF1215- Warehouse Safety, It’s No Mystery

1996, 22 minutes

While numerous hazards exist in warehouses, learning how to be safe in one doesn’t have to be a mystery. This program teaches the most common hazards in warehouses and how to correct them. This video covers good housekeeping, hazard communications, PPE, ergonomics and back safety, materials handling, driving a forklift safely and working around forklifts.

SAF1225-The Winners-The Losers

Forklift Operation Training - To remind you that Winner are the professionals and the losers are the ones who are costly to the company. This teaches you what to look for.

SAF1228-Worker to Worker Domestic Violence Action Kit

12-minute audiocassette

This kit is designed to be flexible. You can use it in a number of ways. 1) Use it to talk with co-workers about abuse, 2) Distribute materials, 3) take it one step further and organize educational activities at work and 3) work with your Human Resources Department to create policies that address domestic violence. You’ll find everything you need to get started today.

SAF1230-Working Around Cranes

1995, 19 minutes

Teach your employees how to identify and prevent the hazards associated with working around cranes-before those hazards become accidents. It will teach you proper PPE to wear around cranes, crane assembly, wire rope/lifting and signaling.

SAF1235: Working Around Forklifts: A Pro-Active Approach

1995, 16 minutes

Always behave as if an accident might happen...this is the key to working safely around forklift. This video program helps motivate employees to take this lesson to heart and explains how and why special precautions are necessary. This video covers: inherent hazards in forklifts, special things to watch for when turning, mechanics, visibility, warning devices and parking.

SAF1250- Working Smart General Office Safety 1992, 20 minutes

OSHA reports that 40,000 disabling injuries and 2,000 safety-related deaths occur in offices each year! This new video program alerts employees to potential dangers in their offices and gives critical advice on how to avert those dangers. General Office Safety will help employees work safer and smarter.

SAF1350-1353-Working Safely Employee Training Kits 1998

This high quality, video based kits focus on how to work safely with compressed gases, flammable and fuels, solvents and corrosives. They explain the potential dangers of unsafe work practices, what personal protective equipment is required, how to use MSDS information and the correct way to handle, label and store chemicals.

SAF1350- Working Safely with Compressed Gases

Covers full and empty container handling, storage, emergency procedures, and physical hazards.

SAF1351- Working Safely with Corrosives

Address proper emergency and personal procedures, housekeeping procedures, and storage.

SAF1352- Working Safely with Flammables and Fuels

Covers housekeeping, storage and transit, and emergency procedures.

SAF1353- Working Safely with Solvents

Offers guidelines on emergency procedures, ventilation requirements, container-to-container transfers, and more.

SAF1400 – Making Your Workplace Smokefree

A decision maker’s guide, US Dept of Health and Human Services, Centers for Disease Control & Prevention, Office on Smoking & Health, Wellness Council of America, and American Cancer Society

This book provides the “how” to make your workplace smokefree. This up-to-date guide draws on years of research and first-hand experience, and it offers practical and proven strategies for implementing successful policies in a variety of work settings. As you will see in this guide, with a little planning an effective workplace policy is easy to implement.

SAF1450- Workplace Violence, The Calm Before The Storm

1994, 25 minutes

This video program will help supervisors and employees identify the warning signs of and prevent workplace violence. It features author/expert Joseph A Kinney and an interview with a victim of workplace violence. It shows characteristics of a potentially violent employee, establishing a violence prevention program and warning signs, stress management and conflict resolution.

SMALL BUSINESS LENDING LIBRARY

BOOKS

B20-10 STEPS TO EMPOWERMENT--A Common Sense Guide to Managing People

Diane Tracy

Tracy shows that when managers empower their employees, they gain real power for themselves. Through her 10 principles for empowering people she answers questions like: Why respect for the individual is the key to releasing one’s personal power.

B21-12 CHOICES THAT LEAD TO YOUR SUCCESS

David Cottrell

This book, based on the experience of many the observations of many more, will provide insight into 12 choices others have made-and you can make-to enhance your chances for success in your career. The path we’ll mark is not an easy one, but the sum total of these 12 choices creates a philosophy that not only allows you to make better decisions, but encourages success in every aspect of your life.

B22 – ADA: 10 STEPS TO COMPLIANCE

2001, Survival Guide #4

This easy-to-use comprehensive guide shows you how to determine what you need to do to comply with the ADA. It then shows, how to do it, with examples, worksheets, checklists and sample forms.

B25-2004 NEW YORK STATE STATISTICAL YEARBOOK

The Nelson A. Rockefeller Institute of Government

This edition of the Yearbook contains important information about New York and comparisons to other states. It covers a wide variety of subjects important to many audiences: members of the business community, teachers, students, government officials and interested citizens. The contents cover population characteristics, economic trends, state and local government activities, elections, employment and a host of other topics.

B50-2002 UPSTATE NEW YORK BUSINESS DIRECTORY--Volume 1 and Volume 2

The Ultimate Sales and Credit Tool, American Business Directories

The directory includes 234,000 businesses total, with listings by city, by yellow page category, by major employer, and manufacturers by city and project.

B75-The 7 Irrefutable Rules of Small Business Growth-

Steven S. Little

· Actionable information

· Proven growth initiatives

· Real-world thinking

· Thought-provoking insights

B100-THE ABILENE PARADOX AND OTHER MEDITATIONS ON MANAGEMENT

Jerry B. Harvey

Harvey offers insightful and funny “meditations” on the craziness of everyday organizational life. This book reveals how organizations continually set themselves up for failure and offers ideas to help improve their own lives and the lives of those with whom they work.

B150-AMERICANS WITH DISABILITY ACT

A technical assistance manual covering the employment provisions (Title I) of the Americans With Disability Act, covering the areas of nondiscriminatory policies in hiring, drug/alcohol abuse, and worker’s compensation. The guide also includes a resource directory to aid compliance with Title 1 of the ADA.

B175-ANATOMY OF A BUSINESS PLAN-2nd edition Linda Pinson and Jerry Jinnett

A clear, concise, step-by-step guide to help you prepare a plan that will aid you either as a new business owner planning for start-up or as a currently operating business owner needing a vehicle for change. An actual business plan is also included in this book to help you see the results that were obtained by a successful owner who followed Pinson & Jinnett's format.

B180 – FREEDOM ON FOUR LEGS: SERVICE ANIMALS, INDIVIDUALS WITH DIABILITIES, AND THE LAW

Office of the NYS Attorney General, June 2002

Federal and state laws accord persons who rely upon service animals the right to have their animals accompany them wherever they go. In some quarters, this right is not well understood; in others, it is not understood at all. This report, and the investigative measures upon which it is based, collectively represent an effort to foster greater understanding of the rights of the more than 11,500,000 New Yorkers with disabilities, and through that means, to encourage better compliance with applicable law. To that end, the report considers the issue of service animal accompaniment from a variety of perspectives – legal, experimental, and practical – and presents a series of “snapshots” of the challenges faced by disabled persons who use service animals in NY.

B182 – SERVICE ANIMALS IN PUBLIC ACCOMMODATIONS AND THE WORKPLACE

This brochure answers frequently asked questions about the legal protections for individuals who use a service animal.

B190-ASSOCIATION MANAGEMENT, WHO’S WHO 2005;

Membership Directory and Buyers’ Guide

Your one-stop guide to ASAE Governance, Members, and staff-PLUS your best source for association products and services.

B200-ATTRACTING WORLD MANDATES--Perspectives from Canadian CEOs

Department of Foreign Affairs and International Trade, Canada

A description of results from round tables conducted in 1993 and 1994 regarding Canadian subsidiaries of Multi-National Corporations and the challenges they face. This publication is in French and English.

B250-A BASIC GUIDE TO EXPORTING U.S. Department of Commerce

This publication is designed to provide information needed to export profitably. It tells what decisions have to be made, what knowledge is needed to make them, and where to get the necessary information.

B275-BASIC GUIDE TO FAMILY CHILD CARE RECORD KEEPING, 4th edition

Tom Copeland

The book helps childcare providers doing business out of their home to look at the service they provide as they would any other business. The Basic Guide spells out what deductions you can claim, what records you need to have to support those deductions, the best way to keep those records, and much more.

B340-BOOK OF LISTS

Capital District Business Review

This book is a compilation of all the lists published in 2005 in the Capital District Business Review. The lists are a weekly feature of the paper, and represent a wealth of information on the business and individuals that make up the Capital Region.

B350-BORROWING FOR YOUR BUSINESS--Winning the Battle for the Banker's "Yes"

George M. Dawson

In this insider's guide to borrowing, George Dawson, a former banker, shares his inside information on how business people can get what they want from their bank. Dawson reveals the unknown factors that influence the granting of credit and provides complete guidelines to making a loan proposal stand out in the crowd.

B360-THE BRAZILIAN INVESTMENT GUIDE 97/98 Amcham Brasil

This special publication provides you with an actual and broad panorama of the Brazilian economy, by deeply analyses the principle sectors of the Brazilian economy, pointing out niches and opportunities for investment. It discusses essential questions for the country such as globalization, the growth of Mercosul, the process of privatization of state-owned companies and more.

B375-BREAKING INTO THE TRADE GAME--A Small Business Guide to Exporting

U.S. Small Business Administration and AT&T

The U.S. Small Business Administration’s Office of International Trade developed this Trade Guide as an information tool to assist American business develop international markets.

B380- BUSINESS BUYER’S GUIDE: 1998 AT&T National Toll-Free Directory

B390 - How to Write a Business Plan

Edwin T. Grego, Jr. Peter D. Schiffrin, Ronald A. Gunn and James C. Kauss

This course is packed with the information you need to put together a business plan suited to your company. It covers the details crucial to success for any type of business. Determine your company’s capabilities, strengths and weaknesses, understand the special factors that affect a plan for a start-up business, diagnose your competitive situation, set realistic goals on the basis of your projections and analysis

B400-BUSINESS PLANNING GUIDE

Economic Development and Technical Assistance Center

Developed to assist you in constructing a logically arranged reasonably complete business plan and financing proposal.

B415- BUSINESS STRATEGIES FOR PREPARING THE 21ST CENTURY WORKFORCE

A U.S. CHAMBER OF COMMERCE SYMPOSIUM

The goal of this book was to identify and outline a wide range of programs that are successfully addressing this issue across the United States. Furthermore, it aimed to assist businesses and local chambers to create workforce development programs that are applicable in their own communities.

B425 - Business Writing Skills: How to Sharpen Your

Nan Levinson and Janet Molinari Nelson

Learn the techniques and guidelines you need to write memos, reports, and proposals that command attention and get the results you want. You’ll learn how to: project a positive and professional image, use electronic communication correctly and effectively, choose the words, sentences, punctuation, and style that best convey your ideas.

B435-CAPITAL DISTRICT BUSINESS REVIEW- 1974-1999, 25TH Anniversary Issue

B460-COBRA: EMPLOYERS GUIDE TO THE FEDERAL HEALTH INSURANCE

CONTINUATION AND PORTABILITY RULES - 7th Edition

Richard J. Simmons, Attorney @ Sheppard, Mullin, Ritcher & Hampton LLP

This publication examines many of the significant features of COBRA, the amendments to the law, and the regulations issued by the Department of the Treasury clarifying the obligations created by COBRA. Employers are reminded that the provisions and interpretations of the law can be materially affected by court decisions, regulations, and legislative amendments. Accordingly, it is imperative that employers monitor developments in the area. Furthermore, because this publication is not intended to offer legal advice, employers are advised to consult their own legal counsel before adopting, administering, or revising any policies or practices under COBRA.

B475-THE COMEBACK STATE (2 book set) The Public Policy Institute

This book looks at NY State’s top two priorities: jobs and kids. It explains how NY can secure it’s future economic and social health by making sure that all of our children are fully prepared to take their place in the economic mainstream.

B490-COMMUNICATING LEADERSHIP: An Organizational Perspective

Patricia D Witherspoon

The purpose of this book is to suggest that leadership is a set of behaviors exhibited in a proactive process--a process dependent on an understanding of, and a facility at, communication.

B494-THE COMPLETE GUIDE TO CONSULTING CONTRACTS: How to Understand, Draft, and Negotiate Contracts that Work Herman Holtz

With the assistance of legal experts, author and consulting expert Herman Holtz has provided all the protection you need in one easy-to-use book. Also includes 40 model agreements and clauses on disk.

B495-THE COMPLETE GUIDE TO CONSULTING SUCCESS: A Step-by-Step Handbook to Build a Successful Consulting Practice Complete with Agreements and Forms

Howard Shenson and Ted Nicholas

This is the one-stop guide you need to create a lucrative consulting practice! This book will help a new consultant start with a firm footing, an existing consultant supercharge their practice, and a pro look into their future.

B500-COMPREHENSIVE REUSE PLAN FOR PLATTSBURGH AIR FORCE BASE

The Reuse Plan describes in detail how the transformation from air base to civilian uses will occur and what steps must be taken to assure that vision is realized.

B525-CORPORATE CULTURES--The Rites and Rituals of Corporate Life

Terrence E. Deal and Allan A. Kennedy

Business experts everywhere have been finding that corporations run not only on numbers, but on culture. The authors probe the conference rooms and corridors of corporate America to discover the key to business excellence. They find that the health of the bottom line is not ultimately guaranteed by attention to the rational aspects of managing--financial planning, personnel policies, cost controls, and the like. What’s more important to long-term prosperity is the company’s culture--the inner values, rites, rituals, and heroes--that strongly influence its success, from top management to the secretarial pool.

B535 - Achieving the Competitive Edge with Customer Service Eberhard E. Scheuing

Learn how to make every customer a customer for life. This course can help you turn your company’s customer service department into a stable and long-term profit center. You’ll learn how to: Open up new revenue opportunities, identify strengths and pinpoint areas of opportunity, and recruit and train top-notch customer service personnel

B550 - Managing the Customer Satisfaction Process

J. Stephen Sarazen and James M. Salter

Customer satisfaction is a key focus of successful companies. No matter what you’re supplying, you need to know what your customers are demanding. Use this course to begin a new kind of market research. Topics include: setting objectives, discovering what is important, critical needs assessment, action planning, product, service, and organization improvement, ongoing measuring and monitoring

B575-DEVELOPING A PERSONNEL AND PROCEDURES MANUAL--

An Overview for Chambers of Commerce Billy P Mitchell, CCE 1991

This publication presents information on chamber of commerce personnel management that can be valuable to executives and elected leaders of local chambers.

B600-DIRECT MARKETING GUIDE TO CANADA: U.S. Postal Service

(William A. Delphos, editor)

In order for U.S. companies to grow and prosper, expansion into international markets may be an important consideration. This guide will show you how taking the "middle man" out of the traditional marketing process can significantly impact your revenues at the end of the day, using actual case studies as proof. This publication was created both for seasoned international executives as well as executives considering whether or not to compete in the Canadian market.

B620-DIRECTORY - WOMEN’S TREATMENT SERVICES, September 1999

B725-THE ENVIRONMENTAL SELF-AUDIT FOR SMALL BUSINESS—

A Quick and Easy Guide to Environmental Compliance

Prepared for Small Businesses by several New York State agencies.

This “Environmental Self-Audit for Small Business” serves as a diagnostic tool for companies about to begin operations, for the business that has never examined its environmental impact before, and for the firm that is about to relocate, expand or embark on a new business venture.

B750-THE ESSENCE OF LEADERSHIP--The Four Keys to Leading Successfully

Edwin Locke and Associates

Locke examines the styles and methods of corporate giants, and distills their common characteristics and skills into a prototype for effective leadership that any aspiring corporate or organizational leader can follow.

B775-EXCERPTS FROM BUSINESS RESEARCH METHODS

Institutes for Organization Management

This book is will aid in the design of research strategies.

B779-THE EXECUTIVE GUIDE TO STRATEGIC PLANNING

The authors provide numerous resources designed to guide CEO’s through each step of the planning process--including charts, checklists, worksheets, a sample organizational mission statement and financial projection statement.

B800-THE EXECUTIVE GUIDE TO STRATEGIC PLANNING

Patrick J. Below, George L. Morrisey, Betty L. Acomb

This book offers CEO’s and senior managers detailed plans on how to:

* Set up a planning team

* Develop team goals and define the role each member will play

*Evaluate a plan’s effectiveness and many other resources

B850 - FEDERAL EMPLOYMENT LAWS AND REGULATIONS: 2000

How to Comply - Survival Guide #6 Seyfarth, Shaw, Fairweather & Geraldson

B865 – FISH – A REMARKABLE WAY TO BOOST MORALE & IMPROVE RESULTS

Stephen C. Lundin PhD, Harry Paul & John Christensen

Addressing today’s most pressing work issues (including employee retention and burnout) with an engaging metaphor and an appealing message that applies to anyone in any sector of any organization. Fish! Offers wisdom that is easy to grasp, instantly applicable, and profound-the hallmarks of a true business classic.

B866 – FISH TALES

Stephen C. Lundin PhD, Harry Paul & John Christensen with Philip Strand

Bite size stories, unlimited possibilities, Real-life stories to help you transform your workplace and your life.

B870 – FRAUD & EMBEZZLEMENT IN $MALL BUSINESSES: How it happens&how you can prevent it

2004, Sams Club

Fraud & embezzlement can happen anywhere a company is actively doing business. It can be devasting, particularly for small business.

B875-GETTING ONLINE, NCSC (National Center for Small Communities)

A guide to the Internet for small town leaders. Today, the Internet has captured the attention of just about everyone: school children and senior citizens; small town entrepreneurs and corporate executives; technology virtuosos and computer novices. This book is geared to this audience, including beginners and Internet masters. The guidebook explains, in plain English, the power, organization and tools of the Internet. It demonstrates how local government’s use of the Internet can make a major contribution to public information and customer service.

B900-GUERRILLA FINANCING--Alternative Techniques to Finance Any Small Business

Bruce Blechman and Jay Conrad Levinson

When you feel that all conventional financing sources have fallen short/ turned you down, this is the book for you! This step-by-step five part strategy forces you to be innovative in your approach to getting the money you need to finance any business venture. Also included are chapters on 101 creative strategies, which have been proven to solve those financing problems everyone else said could not be solved and on formulating and presenting a financial plan.

B925-A GUIDE TO THE NORTH AMERICAN FREE TRADE AGREEMENT--What it Means for U.S. Business U.S. Chamber of Commerce

This book is a straightforward, interpretive guide to NAFTA and its impact on U.S. business. It takes you through a number of business areas and explains exactly what the agreement does for each, as well as going through “plant health”, industrial, environmental, and labor standards and/or disputes.

B1000-HEART AT WORK (8 volumes set) American Heart Association

This guide provides a step-by-step process for organizing, planning, implementing and evaluating a complete health promotion program.

Program Coordinator’s Guide

Living The Active Life-Physical Activity

Is Your Number Up?-Blood Pressure

Let’s Clear the Air-Smoking Avoidance

Sound Bites-Nutrition & Health

Check to Detect-Heart Attack Risk Assessment

Clues, Cues & What to Do’s-Signals & Actions

Common Sense About Feeling Tense-Stress Management

B1017-HIGHTLIGHTS OF STATE UNEMPLOYMENT COMPENSATION LAWS Jan 2002

Published by National Foundation for Unemployment Comp. & Workers’ Compensation

This edition reflects hundreds of changes occasioned by legislative enactments during 1999.

B1025-HILL-DONNELLY CROSS REFERENCE DIRECTORY

Released-August 1996 & 1997

This directory can be used to locate street addresses using phone numbers and phone numbers using street addresses.

B1027 – HOME BASED BUSINESS FOR DUMMIES

Setting up a business at home is the easiest, least expensive way to become an entrepreneur. But how do you get started? In this friendly guide, three home business pros show you the way, from finding a great business opportunity and exploring e-commerce options to dealing with legal stuff, finances and other nitty-gritty.

B1028-HOW TO REALLY START YOUR OWN BUSINESS

A step-by-step guide featuring insights and advice from the founders of Crate & Barrel, Celestial Seasonings, Pizza Hut and more. This book, workbook and CD is intended to help you begin a company the right way-allowing you to steer around the more difficult hurdles being thrown into the paths of all new businesses.

B1029 - How to Write Dynamic Business Proposals Mark Rowh

Learn the step-by-step process of creating effective proposals that get results. With this course, anyone with basic writing skills can write powerfully and persuasively. Topics include: Basic Proposal Organization, Initiating Proposal Development, Stating Needs and Demonstrating Capability, Writing Goals, Objectives, and Action Plans, Effective Writing and Revision Strategies, and Packaging and Submitting Proposals

B1030-ICE STORM ‘98: A North Country Disaster,

The Press-Republican

This special publication takes you day-by-day through Ice Storm ‘98.

B1040 – INCORPORATING YOUR BUSINESS FOR DUMMIES

Let the experts show you haw fast and easy it is to incorporate you business. For more than 100 years, The company corporation has been helping businesses like yours get incorporated. Now they’ve distilled all their expertise into a friendly, easy-to-understand guide that walks you through the entire process. If you want to protect your personal assets, save on taxes, and enjoy the other benefits of incorporation, this book can help you make it happen--starting today!

B1050-INCOTERM-INternational COmmercial TERMS

INTERNATIONAL Chamber of Commerce

Confused by all the terms and abbreviations used in exporting and shipping? This book can help and comes recommended by recent Exporting Conference experts!

B1075-INSIGHTS AND INSPIRATION: HOW BUSINESSES SUCCEED—

The 1996 Blue Chip Enterprise Initiative, Mass Mutual--The Blue Chip Company-1996

The intent of this planning guide is to provide information for the emerging or expanding small construction firm interested in providing services to the NYS dept of Transportation. Emphasis is placed upon the problems encountered by, and the assistance available to, disadvantaged and women owned enterprises. The guide is not intended as an exhaustive discussion of all topics pertinent to the contractor, but it does address key areas and can be used by entrepreneurs to improve their ability to effectively operate small construction firms. It is a reference guide designed to supplement appropriate professional advice and assistance.

B1725-POSITIVELY OUTRAGEOUS SERVICE AND SHOWMANSHIP:

Industrial Strength Fun Makes Sales Sizzle!!! T. Scott Gross

Discover innovative ways to WOW customers with customer service guru T. Scott Gross, American’s expert on “industrial strength showmanship.” This book reveals the secrets of adding personality to any product or service. Plus, you’ll learn the three simple steps that cause ordinary people to lend their own personalities to the sales and marketing of the products and services they offer.

B1749-THE POWER OF ETHICAL MANAGEMENT

“This is a valuable, practical guide to the tough ethic questions faced by managers today. In simple, straightforward language, it offers a blueprint for building a caring ethical environment inside any organization. Rarely has so much advice been contained in such a small package.” R. David Thomas, Founder, President, and Chief Executive Officer, Wendy’s Restaurants

B1775 - PROGRAMMED SALES MEETINGS

A Salesman’s Manual.

It is a practical, hard-hitting, and highly effective approach to the problem of developing initiative and ingenuity in the selling profession. This also includes Salesman’s Lab Exercises.

B1790 – QBQ-QUESTION BEHIND THE QUESTION

John Miller

What to really ask yourself. Practicing personal accountability in business and in life

B1790a – QBQ-QUESTION BEHIND THE QUESTION John Miller

What to really ask yourself. Practicing personal accountability in business and in life. Includes book, cd & exercise manual

B1800-REACHING YOUR AUDIENCE--Ideas and Methods to Get Communications Job Done

The Ragan Report

A guide of do’s and don’ts for company publications

B1815-ROBERT’S RULES OF ORDER NEWLY REVISED General Henry M. Robert

A reliable guide to smooth, democratic procedure in the self-governing organization. Whatever your affiliation with a civic group, lodge, union, or private club, this is the book you will need, to help you get things done in accord with the American spirit.

B1850-SECRETS OF SUCCESSFUL EXHIBITING: Strategies Tips & Insights to Make Your Exhibiting Dollar

Work Smarter & Harder

Some of America’s most respected authorities in the trade show industry reveal a goldmine of powerful strategies, tips and insights to help improve your exhibiting success.

B1875-GETTING TO YES, Roger Fisher and William Ury & 2nd Edition, Bruce Patton

A straightforward, universally applicable method for negotiating personal disputes without getting taken-and without getting angry.

B1889-STILL MORE SECRETS OF SUCCESSFUL EXHIBITING

Strategies, Tips and Insights to make your exhibiting dollar work smarter & harder from some of America’s leading trade show professionals. More of America’s most respected authorities in the trade show industry reveal a goldmine of powerful strategies, tip and insights to improve your exhibiting success.

B1925-SELLING 101--A Course for Business Owners and Non-Sales People

Michael T. McGualley

Provides business owners and non-sales people with important sales techniques to build sales in promoting a product or service. It leads the reader from finding new customers through organizing for peak sales efficiency to closing the sale.

B1950-SELLING TO CANADA--Marketing the U.S. Travel Product.

Travel Industry Association of America.

In these pages, the Travel Industry Association of America presents information that can assist any marketer’s efforts in Canada. Perhaps this book will be important to you because of the light it sheds on our neighbors to the north; or because it outlines the Canadian travel industry and the climate in which you must do business; or because it puts you in contact with the experts and organizations that stand ready to assist you. Whatever your needs and motivations, this book will become a valuable marketing asset for you.

B1975-SELLING ON THE INTERNET,

James C. Gonyea and Wayne M. Gonyea

With an introduction to the Internet, this book gives a step-by-step guide to opening your Electronic storefront. In addition, it touches on topics like: selling overseas, legal considerations, security issues, and actual storefronts in use today.

B2000-SELLING TO VITO (THE VERY IMPORTANT TOP OFFICER) - Antony Parinello

Selling to VITO offers innovative new ideas for reaching the very top person in any organization. It’s based on the seminars that have helped thousands of sales professionals from top corporations like Cannon, 3M, Hewlett-Packard, and MCI bust quotas and increase commissions. Pay particular attention to chapter twelve: THE GATEKEEPERS.

B2020-SEXUAL HARASSMENT TRAINING MANUAL AND PREVENTION KIT - 2nd Edition

Richard J. Simmons, Attorney @ Sheppard, Mullin, Ritcher & Hampton LLP

There are 3 premises to this manual. First, sexual harassment issues can surface in any workplace where 2 or more employees work together. Second, employers must protect employees fro the consequences of unlawful harassment. There are steps that every employer should take, at a minimum, to advance this goal. Training is one of them. Third, every employer has better ways to devote its resources and the time of key personnel than to tie them up in litigation and meetings with attorneys.

B2023- THE SMALL BUSINESS START-UP KIT

The user-friendly guide to launching your venture quickly, easily & legally.

B2025- SMALL BUSINESS TAX WORKSHOP: Student Workbook, Instructor Guide & 2003 Supplemental Guide

This comprehensive workshop is designed for the small business owner and the self-employed. This course covers: business tax requirements, employment taxes, form 941/940, IRS e-file for business, business use of your home & tax incentives.

B2030 - THE SMALL BUSINESS RESOURCE GUIDE, Federal, State and Private Sources of Assistance for

Small and Growing Companies.

This book is a tool that small businesses can use to find numerous types of assistance to help start and operate a business.

B2050-THE SMALL BUSINESS FINANCIAL RESOURCE GUIDE--Government and Private-Sector

Assistance for Small and Growing Companies

This book is designed to guide you through the maze of financial programs and direct your business to the right type of financing.

B2060 – 2000 SMALL BUSINESS TAX WORKSHOP WORKBOOK

Dept of the Treasury Internal Revenue Service

This book contains general information about different types of business organizations, record keeping requirements and business tax returns.

B2075-SOCIO-ECONOMIC PROFILE OF THE NORTH COUNTRY 1996 edition

SUNY Potsdam William C. Merwin Rural Service Institute

Provides a birds-eye view of the six counties that make up New York’s North Country. This publication includes Statistics by County; Long-Term Statistics For the North Country, New York, and the United States; Consumer Price Index Data; Directory of Agencies and Services; and Selected Sources of Data on the Internet.

B3000-STANDARD INDUSTRIAL CLASSIFICATION MANUAL

Executive Office of the President Office of Management and Budget

Intended to cover the entire field of economic activities varying from: agriculture, hunting, construction, and communications, to wholesale trade, finance and recreation.

B3075-STARTING A BUSINESS IN THE US--A Practical Guide to Legal Issues

Gibney, Anthony, and Flaherty, Attorneys at Law, 1993

This guide outlines the important legal concerns that should be evaluated in preparing to start a business, or to expand an existing foreign business, into the United States. Also included is a lengthy Appendix with general background.

B3080-STARTING A RESTAURANT SBA

A step-by-step guide to starting a restaurant. This guide covers everything from inventory to legal requirements. A must read for any one considering open a restaurant.

B3125-STEPS TO SMALL BUSINESS START-UP--Everything You Need to Know to Turn Your Idea Into a

Successful Business, Linda Pinson and Jerry Jinnett

This is a simple, step-by-step guide to starting and succeeding in a new business. It takes you logically through all the mechanics of small business start-up, including setting up record keeping, putting marketing into place, and writing an outline for the business plan.

B3135 – Strategic Planning for the Entrepreneurial Business

Laventhol & Horwath

This has been designed specifically for the practicing manager and the future manager. It provides private, self-paced, individualized sturdy; learning and self-evaluation through instructional programming; and communication between the student and our staff of instructors.

B3150-TARGET MARKETING FOR THE SMALL BUSINESS

Linda Pinson and Jerry Jinnett

Target Marketing is a comprehensive guide to developing a marketing plan for your business. The reader is led through the three-step process of marketing: researching your market, reaching your market, and retaining your customer base.

B3175-TEAM WORK WHAT MUST GO RIGHT/WHAT CAN GO WRONG

Carl E. Larson & Frank J. LaFasto.

What are the secrets of a successful team? To Answer this question, the authors undertook a three-year study of teams. They interviewed leaders and members of a diverse range of teams, including the McDonald’s Chicken McNugget team, the space shuttle Challenger investigation team, executive management teams, cardiac surgery teams, mountain climbing teams and the 1966 Notre Dame championship football team. They discover a surprising consistency in the characteristics of effective teams. This book shares those characteristics with the reader.

B3200-TECHNIQUES FOR COMMUNICATORS John Cowan

Cowan’s book is a listing of helpful hints and ideas on a wide range of topics. It discusses how to write better memos, news releases and speeches, while touching on how to act during meetings and presentations.

B3300-U.S. GOVERNMENT PURCHASING AND SALES DIRECTORY-U.S. Small Business Administration

An important aid for the small business that wants to sell to the federal government. The small business owner will find in this directory an alphabetical listing of nearly 4,000 products and services bought by the federal government’s major military and civilian agencies. Additionally, the Directory includes an overview of how the government purchases goods and services as well as an explanation of the ways in which the U.S. Small Business Administration can provide assistance to small firms interested in government contracting and subcontracting opportunities.

Four promotion experts target the essential elements of a successful promotional campaign--Advertising, Public Relations, Direct Mail, and Trade Shows. They show you how to get dynamic, effective sales messages to your customers.

V5000-REAL-WORLD LESSONS FOR AMERICA’S SMALL BUSINESS--Insights from the Blue Chip

Enterprise Initiative 1992--Volume 1

Identifies and recognizes exemplary small business so that others can learn from their “real world” experiences in overcoming challenges and emerging stronger.

*The Blue Chip Initiative Case Histories--Vol.2, 3,4

V5050-SERVICE Shep Hyken Running time 53 min. 30 sec.

Because service is important at every level and in every type of business, this presentation is for everyone!

V5075-SKILLS FOR WORKING TOGETHER, People Management Video Series

Running Time: 18 min.

This positive, humorous video offers practical, proven ways to smooth relational conflicts. Vignettes focus on situations in which employees: have a “bad day” and need to practice self-control, make mistakes and need to admit them, fail to communicate because they jumped to conclusions, and need to give or receive criticism.

V5308 - SMC - TRANSIT INTERNATIONAL: The Cutting Edge.

V5100-STRENGTHENING AMERICA’S COMPETITIVENESS-The Blue Chip Enterprise Initiative case

Histories Volume 2,3, & 4 (3 tape set)

These videos will disseminate “real world” problem solving information to help you meet the challenges of the 1990's.

V5200-TIME MANAGEMENT--Ideas That Work

Running Time: 46 min.

Whether you’re at the top of the ladder, trying to move up the ladder or responsible for helping others do their jobs better, the hundreds of specific tips offered in this video should be helpful to both you and your organization.

V5300-VENTURING...THE ENTREPRENEURIAL CHALLENGE (4 video series)

Vermont ETV, Each tape approx. 28 min.

Carol Dillen is your host/guide through this 13 part magazine-style series emphasizing the human face of entrepreneurship and featuring a wide variety of people who have started and built successful companies.

Tape#1-The Fire Within, Getting Started, Finding Financing

Tape#2-Up and Running, Marketing and Sales, Market and Product Expansion

Tape#3-Financing Growth, Managing Growth, The Human Challenge

Tape#4-Managing Adversity, Agricultural Entrepreneurs, The Personal Side, The Innovators

V5325-WABCO 99 Get familiar with our local company, WABCO.

AUDIO TAPES

A6100-21 Ways to Get Up and Go!

John J. Pelizza

Dr. Pelizza offers the listener 21 simple suggestions for working and living a better life. Not satisfied to end there, he then gives several more tips the listener can use in daily life. The tape is set to upbeat music.

A6300-AMERICA THE BEAUTIFUL

Zig Ziglar,

Ziglar gives moving insights into the advantages of Free Enterprise and what makes our country great.

A6325-THE GREATEST SALESMAN IN THE WORLD

OG Mandino 1 audiotape

A6335-Branding Boot Camp - Telephone Seminars Series

David A Shore, 1 audiocassette

A series of three, 90-minute telephone seminars specifically designed for association executives.

*Increasing Market Share

*Building Brand Equity

*Enjoying Brand Loyalty

A6350-BRING OUT THE BEST IN PEOPLE

Alan Loy McGinnis,

6 audiotapes

In this program you’ll hear about strategies to help you bring out the best in others and to make doing it so easy and fun. Learn the art of motivation, the benefits of expecting the best, and how to create an environment where failure is not fatal. Plus More!

A6375-CHALLENGES, CHOICES, AND CHANGES - March 19, 1997

Opening Speaker-Rosita Perez, CPAE

National Employer Council 23rd Annual Conference, Washington D.C.

A6400-COPING WITH DIFFICULT PEOPLE

Robert M. Bramson Ph.D.

Bramson has not only studied difficult people, but also has closely observed diplomats of the world, the people who seem to get along and get results from everyone. His 14-year study of all types of individuals has resulted in this audio program that makes coping with difficult people a lot easier.

A6425 - Consultative Selling Mack Hanan

Audiocassette/Workbook

Topics Covered: Changing the Way You Do Business, Selling the Profits From Your Products, Positioning Yourself as an Asset Manager, Competing on Your Value, Proposing Your Competitive Advantage, Presenting Your Added Values, Making Yourself Partnerable, and Making Your Contribution Invaluable

A6450 - Effective Team Building Joseph W. Weiss

Audiocassette/Workbook

Topics Covered: Definition of a Team, Understanding People, Selecting an Effective Team and Team Environment, The Communication Process, Improving Communication, Developing One-to-One Relationships, Developing an Open Atmosphere, Establishing and Maintaining the Team and more.

A6475 - How to Be an Effective Supervisor Nancy D. Fulford

Audiocassette/Workbook

Topics Covered: Communication, Planning and Problem Solving, Time Management, Interviewing and Selecting Employees, Conducting Orientation and Training, Setting Performance Objectives, Supervising Day to Day, Handling Performance Problems and Appraising Performance

A6500-HOW TO GET RESULTS WITH PEOPLE-How To Build Your Leadership,

Power and Visibility on the Job;

4 cassettes, By Jeff Salzman

You will learn: *The one word that works magic with people (hint: it’s not please or thank you), *2 ways to get people to take iniative, *The elusive “half-step” between basic management and true leadership, *How to make your idea “their” idea to get it accepted, *First impressions: the secret of instant rapport, *How to turn resistance into support, *Proven methods of getting people to open up to you, *Psychological triggers for motivating others, and *The one gesture that reinforces every message you make

A6550 - How to Recruit, Interview, and Select the Right Employee Charles Cadwell

Audiocassette/Workbook

Topics Covered: Legal Considerations, Developing a Recruiting Strategy, Screening Job Applicants, Preparing for the Interview, The Interview. Part 1: Obtaining Information, The Interview, Part 2: Exchanging Information, After the Interview, and Getting the New Person Started

A6600-THE MOTIVATIONAL TAPES OF EMORY AUSTIN

3 cassettes in all--each separate topics

-"What You ARE is All You Need!”

-"What's YOUR Hurdle?"

-Emory Austin, CSP-Keynote Speech (general motivational speech)

A6650-THE ONE TO ONE FUTURE--Building Relationships One Customer at a Time

With Don Peppers and Martha Rogers Ph.D.

2 cassettes-180 min.

Guidelines for selling more goods to fewer people. These audiotapes explain how this strategy of marketing is more efficient and more profitable. This works for leading edge companies such as MCI and Kodak and even better for small companies.

A6700-A PASSION FOR EXCELLENCE-The Leadership Difference

2 audiocassettes

Tom Peters and Nancy Austin, Read by Robert O’Keefe

This is the most exciting, inspiring, career-transforming audio book ever published for people who want to get ahead. It takes you behind the scenes in some of the most successful organizations and analyzes what makes them distinctive. Here are real people, real companies, and real numbers. Here is what you need to know about the crucial elements of success: constant innovation, staying in touch with customers, encouraging the contributions of everyone in the company, and maintaining the integrity that is basic to leadership. Here are the secrets of building excellence.

A6725 - The Psychology of Selling: How to Read Your Customer, Steven Barnett Samuels

Audiocassette/Workbook

Topics Covered: The Psychology of Interaction, Personal and Organizational Buying Psychology, Understanding Buyer Attitudes, Dealing with Objections and Closing the Sale, Structuring the Sales Interaction, Sales Negotiating, Interpersonal Influence in the Sales Interaction, and Self-Motivation

A6750-SALES PRESENTATIONS--Handling Objections and Closing the Sale

Given by the National Bicycle Leaders Association

These 2 audiotapes discuss how the bike market dealers can improve their sales. The focus is on price analysis and budgeting.

A6800-THE GREATEST SALESMAN INTHE WORLD; OG Mandino

A powerful performance of the inspirational classic that has changed the lives of millions.

A6850-TELE-MARKETING--Total Training for Professional Excellence; George Walther

Twelve Audio Sessions

This audiobook is a timely and essential update on globalization, its successes and discontents, powerfully illuminated by one of our most respected journalists.

This 2-tape collection will give you information on Telephone Answering Techniques and Tracking Tips and Successful Selling Techniques.

CD ROMS

CD7100-EXECUTIVE ADVISOR--The Interactive Self-Marketing System, Career InterActive

CD7450 – HOLLAND EXPORTS – Trade Information www.hollandexport,com

Industrial products; consumer goods/nonfood; consumer goods/food; commercial gardening and farming services

CD7650 – NY’S TECH VALLEY CD-ROM www.techvalley.org

A first ever cd-rom showcasing the companies and services, along with the high-tech business climate and quality of life, that make up NY’s Tech Valley region.

A directory of North American Product and Service Suppliers. US West created this new guide to help businesses find suppliers, partners and customers--throughout North America.

Reference Library

R050 - 2000-2001 CUED MEMBERSHIP DIRECTORY

(Council for Urban Economic Development)

Dedicated to Excellence and Leadership in Economic Development

This directory contains a listing of CUED members as of May 2000. Its extensive listing of economic development professionals from the public and private sectors provides an immediate opportunity to keep in touch with the field’s top practitioner’s, both in North America and across the world.

Altoff’s careful depiction of these multifaceted circumstances helps clarify why some African-Americans were willing to volunteer for services in the armed forces of the US, why others subordinated national loyalty to their quest for freedom, and why others attempted to remain neutral. In short, because the War of 1812 presented such a varied face, it is little wonder that African-Americans responded in kind. Altoff’s sympathetic study provides both the information necessary to appreciate this variety and the context for understanding its broader significance to both the history of the war and the history of the nation.

The purpose of this report is to examine why the Standard Rate, as well as alternative recipiency rate, declines sharply in the early eighties and continued to remain well below their mid seventies level in the early nineties.

The overall objective of the study id two-fold: 1.) To determine the economic and operational feasibility of continued airport use of PAFB upon closure by the Dept. Of Defense, and 2.) To recommend potential types and levels of aviation re-use.

R175 – BATTLE OF PLATTSBURGH, Historic Site and Interpretive Center and Plattsburgh Bay Veterans Cemetery, Feasibility Study

The purpose of this publication is to create the first ever assessment of the economic impact of Canada on Clinton County and to create a process that can be repeated for trading purposes in the years to come, which can be duplicated in other border areas.

The purposes of the development plan are: 1) to provide the various organizations essential to the successful operation of the trail wit a guide to see where they fit into the overall plan, 2) to convince prospective funding institutions that the trail is viable, both economically and organizationally, and

3) to establish concrete, achievable objectives for the various entitles to develop the trail’s potential.

R285 – NEW YORK FOREST POLICY Summary

The “Issue” section of this publication describes a number of the issues faced by the industry in 1987. The information presented on selected issues is intended to improve understanding of those issues and their impact on the industry.

NORTH COUNTRY LENDING LIBRARY

Safety Lending Library

SAF252-Celebrating Safely

SAF259 – 10-Hour Construction Safety Manual

SAF272- DISCIPLINE: SAFETY ENFORCEMENT

SAF391- FIRE EXTINGUISHERS: FIRST LINE OF DEFENSE

SAF393- FIRE FIGHTING: PORTABLE EXTINGUISHERS

SAF394- FIRE EXTINGUISHER USE

SAF395- FIRE EXTINGUISHERS: FIGHT OR FLIGHT?

SAF515 – GENERAL INDUSTRY: 1910 29CRF

SAF622- HOME SAFETY: HAND, POWER & WORKSHOP TOOLS

SAF1181- SURVIVING THE COLD

SAF1400 – Making Your Workplace Smokefree

SMALL BUSINESS LENDING LIBRARY

B866 – FISH TALES

VIDEO TAPES

CD ROMS

CD7450 – HOLLAND EXPORTS – Trade Information www.hollandexport,com

Industrial products; consumer goods/nonfood; consumer goods/food; commercial gardening and farming services

CD7650 – NY’S TECH VALLEY CD-ROM www.techvalley.org

Reference Library

R050 - 2000-2001 CUED MEMBERSHIP DIRECTORY

(Council for Urban Economic Development)

Dedicated to Excellence and Leadership in Economic Development

R175 – BATTLE OF PLATTSBURGH, Historic Site and Interpretive Center and Plattsburgh Bay Veterans Cemetery, Feasibility Study

R285 – NEW YORK FOREST POLICY Summary