Dealing with Difficult People-Every Organization Has Them

Dealing with Difficult People-Every Organization Has Them

• North Country Chamber of Commerce
• 3.24.15 - 3.24.15
• 8:00 AM - 4:00 PM
• Member: $200.00 / Non-Member: $300.00

INTRODUCTION:
We all heard the expression “It takes all kinds to make a world.” Unfortunately, some of these “kinds” can be very difficult to deal with in the workplace. The consequences of not being able to deal with these people are anxiety, stress and depression. This intensive hands-on 1-day seminar will teach you many skills to help you deal with unpleasant co-workers.

Identifying and Managing Performance Problems

• Managerial and organizational  shortcomings
• Personal shortcomings of the employee
• Outside influences
• Identifying deficiencies
• How people change
• How to establish a performance improvement plan

Defensive Communication

• Defensive vs Supportive Communication
• Tasks
• DVD
• Dealing with Defensive Communication
• Skill Practices
• Positive Reinforcement
• Positive vs Negative Reinforcement
• Examples of both
• How to use Positive Reinforcement

The Passive-Aggressive (Indirect Aggressive) Person

• What it is: How to recognize the traits
• Examples
• Dealing with him/her

The Difficult Co-Worker

• DVD
• Self Assessment
• Practice interviews

Discipline

• Disciplining procedures ─ Why they  are       necessary
• Discipline policy
• DVD
• Five-step remedial discipline procedure
• Checklist for effective discipline policy
• Guidelines for disciplinary procedures

Speaker: Paul Loftus, Paul Loftus & Associates

Paul Loftus  is an Industrial/Organizational Psychologist and a Freelance Journalist.  He has conducted management development seminars throughout North America, Europe, the Middle East and Asia.

His seminars cover various areas of management skills including media interviews, cross cultural competence, managing diversity and the various seminars he will be conducting for the North Country Chamber.

He has appeared on a number of television and radio shows in Canada, Bermuda and Europe.  He co-hosted a community television program in Montreal for many years. Mr. Loftus has had numerous articles published in journals in North America, Europe and Asia.  He co-wrote the book “Time Well Spent: Getting things done through effective time management” which was published by Kogan Page.

Mr. Loftus graduated from University College Dublin, Ireland, with a B.Comm. and from Concordia University in Montreal with a B.A. in Psychology. He holds an M.Sc. in Industrial/Organizational Psychology from Lamar University, Texas.

 His professional affiliations include membership in The American Society for Training and Development, The American Management Association, The Society for Human Resource Management, The Society for Intercultural Education, Training and Research, The Montreal Press Club, The Ireland-Canada Chamber of Commerce and others.

• Cancellation must be received 3 days before day of seminar and may be subject to refund charges & no shows will be charged!
• Registration fee includes cost of meals/refreshments.

CLICK HERE FOR A COMPLETE LIST OF LEADERSHIP TRAINING SESSIONS